Support Assistant
About Us
At PERDIX Digital we aim to empower land managers, researchers, and conservationists with cutting-edge digital solutions for monitoring and managing wildlife. We're a passionate team blending ecology with practical technology, to create intuitive tools that make a real-world difference.
The Role
Key Responsibilities
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Provide frontline support to customers using the PERDIXPro platform and mobile app.
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Assist with the testing of new features, tools, and devices in both digital and field settings.
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Help manage digital content and user documentation (e.g. guides and FAQs).
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Gather user feedback and relay insights to the development team.
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Support the setup and delivery of projects, trials, and demonstrations.
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Contribute to product development conversations, bringing a user-focused perspective.
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Assist with project and platform administration.
What We’re Looking For
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A genuine interest in ecology, land management, and/or conservation.
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Curiosity and confidence in using and exploring technology.
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Excellent communication skills and a friendly, can-do attitude.
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Ability to be flexible and manage a varied workload.
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Willingness to travel occasionally for site visits, events or field testing.
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Practical mindset and comfort working outdoors when needed.
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Organised and detail-oriented with good time management.
Desirable Skills (but not essential)
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Experience using digital tools or data collection apps in the field.
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Background in ecology, wildlife conservation, or a related discipline.
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Familiarity with GIS, mapping tools, or sensor-based technologies.
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Content creation (e.g. writing guides and social media).
What You’ll Get
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A flexible, supportive, and forward-thinking working environment.
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Opportunities to learn and grow across tech, conservation, and product development.
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The chance to shape tools used by wildlife professionals across the UK and beyond.
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Field experience and exposure to real-world conservation projects and partners.
Closing Date
Until filled